Whether it's help with your shopping or to give us some feedback, we'd love to hear from you. We’re here to help.
For all sorts of general help and answers to common questions –
support is available online
.
Got a question or an issue with your online shop or your local store? We can help you out fast when you send an enquiry via our
easy-to-use forms
.
To talk to one of our super-friendly Customer Care team members, phone us –
check which number to call
.
Not sure about how something works? Want to delve deeper? Our Help Centre has topic areas you can browse to discover answers on everything – the shopping experience, the story of Coles, how to apply for a job.
When you’re logged in to shop, our Chatbot can give you pointers and assistance at any point during your browsing and shopping. During business hours, the Chatbot can direct some enquiries to a Customer Care team member.
Whether it’s a product enquiry, a technical issue, if something wasn't as expected with your order (and on lots more), we can and will help.
We’ll ask the right questions to get your matter understood and resolved fast. In most cases we’ll reply within the day and always within 2 days.
And of course, any general feedback is most welcome!
Call us for any reason – for your Coles online experience, any in-store matters, or if you've discovered a Coles trolley has strayed into your neighbourhood. Our locally-based team will always be trying to ensure you're not waiting long in a queue and your matter is dealt with quickly.
Our online Customer Care team is available Monday to Friday 6am to 1am, Saturday and Sunday 7am to 10pm. All times AEST.
We're closed Good Friday and Christmas Day, and on Anzac Day until 1pm (AEST).
Our in-store Customer Care team is available Monday to Friday 8.30am to 6pm and Saturday 8am to 4.30pm. All times AEST.
We're closed Good Friday and Christmas Day, and on Anzac Day until 1pm (AEST).
Discovered a trolley where it shouldn't be? Abandoned trolleys can be reported 24/7. They'll be collected by our team on their next scheduled street run.
Sign up to our Coles Plus membership program to get the most out of your shopping. Cancel any time. T&Cs apply .