Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe.
Due to high demand and in some areas impacts due to flooding, we have introduced temporary pack limits per transaction/per customer on a range of products in store and online. Please note there are different pack limits for different states and territories. Check pack limits here.
Purchase limits updated 20/04/2022
We take COVID safety extremely seriously and continue to work with state and Federal governments to keep our customers and team members safe.
Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation occurs in all of our stores.
Coles Group will no longer publish new exposure sites. For information about exposure sites in your State and advice about what to do if you are a close contact, please visit the following government sites:
We thank our customers for their patience during this time and ask that they continue to treat our team with kindness and respect, and to purchase only what they need.
Before leaving home, create a shopping list in the Coles App . It’s best to have alternatives on your list in case your usual choice is unavailable.
Check in with the QR codes on display. We encourage you to shop alone wherever possible, and ask all customers to wash or sanitise their hands before entering the store. We also request that you touch only what you buy across the store.
You can save time using the Coles App while shopping in-store. Group your items in a list, find a product by aisle and save your shop on the App for next time.
We now have marked signs at our supermarket checkouts to help you queue and pack at a safe distance. We ask that you scan your flybuys card yourself and we prefer card payments when checking out.
We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.
We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.
We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options.