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What happens if I receive a damaged item?

If you receive a damaged item, you can return it to your Coles team member during delivery, or contact us.

We can provide a refund or credit your account. You’ll be given the option to spend credits on future orders as you check out.

Contact Customer Care

  • Send an enquiry
  • Call 1800 455 400
    Weekdays 6am to midnight (6am to 1am during daylight savings time), Weekends 7am to 10pm. (All times AEST). Closed Good Friday and Christmas Day.

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