In December 2022, we made some changes to our site. You can discover more about what we've updated and why on our site information page.
Our Help Centre is here for questions about your shopping experience or if you want to know something before you even start. We've got answers and step by step guides to show you how you can get things done.
Sometimes, you're going to need to speak to someone to help you out with something particular to you. Find out how to contact us
How to pay for orders and manage your account, including Flybuys, giftcards and everything account and payment related .
Modify your order, what to do about missing or damaged items, paying for online orders and more answers on how to
manage your orders
.
How to place an order, the fastest way to recieve it, how it’s bagged and more, including what to do if you’re running late to collect your Click&Collect order .
Unattended orders, partner delivery options, how we deliver to remote locations, third-party provider questions and more about your delivery options .
Where to find out about recalled products, the difference between in-store and online promotions, and more help on our products and offers .
Business order payments, how to set up a credit account, delivery to your business and more about managing your business account .
The benefits of Better Bags, becoming a product or service provider, applying for a Coles career and more about our company .
Find your local Coles store’s opening hours, how to report abandoned trolleys and the different ways we can help to support your community .
Changes made to our site in December 2022 mean that temporarily, our sorting feature may not be working as you expect. Updates are coming in January 2023.
Discover how you can return the item or contact us so we can credit your account or provide a refund.
After you’ve placed your order, there is a limited period of time afterwards in which you can make changes
Check to see if there's any current purchase limits or product availability updates.
Find out what's already released and what's coming soon as we improve our website to make shopping easier.
Our online Customer Care team is available Monday to Friday 6am to 1am, Saturday and Sunday 7am to 10pm. All times AEST.
We're closed Good Friday and Christmas Day, and on Anzac Day until 1pm (AEST).
Our in-store Customer Care team is available Monday to Friday 8.30am to 6pm and Saturday 8am to 4.30pm. All times AEST.
We're closed Good Friday and Christmas Day, and on Anzac Day until 1pm (AEST).
We're making it easier for everyone to shop with Coles. Our stores are being modified so they're more accessible and inclusive, and we're improving digital accessibility on our website.
If you're deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help.
Find more information on the National Relay Service (NRS)